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Instant Terra => Support - How to ... ? => Topic started by: Samusam on January 04, 2021, 09:04:37 PM

Title: Kaspersky antivirus reveals virus
Post by: Samusam on January 04, 2021, 09:04:37 PM

The antivirus reveals a virus when I start the program.
How can I solve the problem?

Title: Re: Kaspersky antivirus reveals virus
Post by: Alexis Vaisse on January 05, 2021, 09:03:38 AM

Hi,

Thanks for reporting this issue.

According to Kaspersky website, it's possible to get a false detection or a false positive (as it's possible for any antivirus software).

We've just submitted a "reanalyze" request by following the instructions of this page: https://support.kaspersky.com/1870 (https://support.kaspersky.com/1870).

The request has been registered:

Hello,
Thank you for contacting Antivirus Lab.
Your request #976... has been registered and will be processed by virus analyst soon.
This is an automatically generated message. If you have additional information about this request, please reply to this e-mail.

Hopefully they will fix the issue quickly.

Title: Re: Kaspersky antivirus reveals virus
Post by: Alexis Vaisse on January 05, 2021, 10:34:52 AM

Kaspersky has just confirmed this is a false positive:

Sorry, it was a false detection. It will be fixed.
Thank you for your help.

I guess they now need to update their database and release a new version of it.

Title: Re: Kaspersky antivirus reveals virus
Post by: Samusam on January 05, 2021, 12:36:10 PM

Ok i updated database Antivirus and now work. Tnks