Instant Terra Forum

Instant Terra => Crash and bug reports => Topic started by: monkey on August 26, 2019, 06:04:18 PM

Title: VC Redist 2019 installed but not running.
Post by: monkey on August 26, 2019, 06:04:18 PM

Hey guys,

i've installed the latest VC Redist 2019 and Instant Terra still wont start saying that MVC2019 is not there.

I've reinstalled all of the Redists and it still doesn't work.

Any help?

Title: Re: VC Redist 2019 installed but not running.
Post by: Marianne Calva on August 26, 2019, 06:22:23 PM

Hi Monkey,

do you have any specific message? At which step does Instant Terra close?
Watch also this page to check for other potential issues: https://www.wysilab.com/OnLineDocumentation/index.html?page=Overview%2FPrerequisites.html

  Marianne Calva

Title: Re: VC Redist 2019 installed but not running.
Post by: monkey on August 27, 2019, 11:24:52 AM

It stops right at the start.

I opened the website it points to, downloaded the listed libraries and installed them.

Still doesn't work.

Title: Re: VC Redist 2019 installed but not running.
Post by: Alexis Vaisse on August 27, 2019, 12:15:13 PM

Hi,

Maybe your problem is similar to https://www.wysilab.com/forum/index.php?topic=191.msg530#msg530.
Can you send us the reports described in this post? This may help us to understand where the problem comes from.
Thanks.

Title: Re: VC Redist 2019 installed but not running.
Post by: monkey on August 27, 2019, 04:27:13 PM

I've collected the data and sent to the support email.