Instant Terra Forum

Instant Terra => Crash and bug reports => Topic started by: MarcoAlting on October 03, 2017, 09:29:09 AM

Title: Crash on first launch
Post by: MarcoAlting on October 03, 2017, 09:29:09 AM

Hi,

I'd love to try Instant Terra, but it crashes on first launch. I tried to install the Visual studio and .NET packages, but since I already use Visual Studio 2017, the installation of the packages are stopped because I already have newer versions.

Is there a way to get it to launch with the newer versions of the packages?

Thanks.

Title: Re: Crash on first launch
Post by: Alexis Vaisse on October 03, 2017, 09:56:21 AM

Hi Marco,

You might have an issue similar to the one mentioned here: https://stackoverflow.com/questions/17980178/cannot-load-counter-name-data-because-an-invalid-index-exception.

Can you try this:

If when you run:
C:\windows\system32> lodctr /r
you get the error
Error: Unable to rebuild performance counter setting from system backup store, error code is 2
then you instead need to run
C:\windows\SysWOW64> lodctr /r
after which you should get
Info: Successfully rebuilt performance counter setting from system backup store
Note this has to be done as administrator.

Then try to run Instant Terra again.

Title: Re: Crash on first launch
Post by: cholasimmons on October 05, 2017, 11:44:49 AM

worked using the SysWOW64 route :)
thanks

Title: Re: Crash on first launch
Post by: altair0319 on October 09, 2017, 04:57:48 AM

it happened to me too and I tried C:\windows\SysWOW64> lodctr /r, it was successful but still cannot open the program

Title: Re: Crash on first launch
Post by: Alexis Vaisse on October 09, 2017, 05:05:26 PM

We have just released an upgrade of the beta version.
It may fix your issue.
You can download it here (http://wysilab.com/version/InstantTerraInstaller.msi).

Please let us know if it works.