Instant Terra Forum

Instant Terra => Crash and bug reports => Topic started by: Giovanni.B on December 11, 2023, 11:24:08 AM

Title: "instant terra" connection issue
Post by: Giovanni.B on December 11, 2023, 11:24:08 AM

Good morning,
I tried to write to support but didn't get a reply, so I'll try to write here:
my problem is the "instant terra" connection and your servers,i can't see the google map or download the various materials. It seems like the program is offline.
The tests I have done:

1-switched more than one connection same result
2-disabled the windows firewall
3-created the exception in the inbound and outbound firewall allowing the connection
4-disabled the antivirus
5-verified that the program was not quarantined in the antivirus but nothing.

Please help me.

thanks

Title: Re: "instant terra" connection issue
Post by: Giovanni.B on December 15, 2023, 04:41:09 PM

Good evening is it possible to get an answer I wrote to support and no one answered me since10 days. Here also I have not received a reply. I expected a to receive a little better service given the cost of your product!

Title: Re: "instant terra" connection issue
Post by: jabo1SFH on December 18, 2023, 09:23:41 AM

hello.

I am replying to this thread that i am experiencing the same issue with the world browser Instant Terra and did not see a need to create a new thread on this problem. There seems to be an issue with the program connecting to the google maps. There was a recent update to google maps and maybe the api's have changed to connect to the service?


Hopefully there is someone who can look into this? trying to finish the tutorials and I cannot proceed if the world browser is not working.


Thanks!!

Title: Re: "instant terra" connection issue
Post by: bryandraffen@gmail.com on January 05, 2024, 09:50:41 PM

Hi,

I upgraded to Instant Terra Unlimited and am having the same problems.

I also tried turning off the firewall etc.